Terms and conditions

Last Updated: 01/01/2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services offered by Shashwat Technologies (“Company”, “we”, “us”, “our”). By accessing our website, submitting an enquiry, signing any Proposal/Quotation/SOW, or engaging our services, you (“Client”, “you”, “your”) agree to these Terms.

1) Company Information

Legal Entity Name: Shashwat Technologies
Registered Address: Office no.1, Survey no-73, Sanand GIDC Road, Sanand, Ahmedabad, Gujarat – 382170
Email: Info@shashwattechnologies.com
Phone: +91 8160189602

2) Definitions

  • “Services”: Any work provided by the Company (development, design, SaaS/product, integrations, automation, consulting, branding assets when included, deployment support, etc.).
  • “SOW”: Statement of Work. The signed/approved document defining scope, timelines, deliverables, roles, and commercials.
  • “Deliverables”: Outputs produced under an SOW (code, UI, designs, documents, assets, configurations, etc.).
  • “Change Request (CR)”: Any requirement not explicitly included in the approved SOW/Proposal.

3) Scope Control (No Scope = No Work)

  1. The only binding scope is what’s written in the approved Proposal/Quotation/SOW.
  2. Anything not explicitly included is out-of-scope and will be treated as a Change Request (CR) with separate estimates and timeline impact.
  3. Verbal discussions, WhatsApp chats, or assumptions do not override the SOW unless formally documented and approved.

4) Engagement, Timelines, and Dependencies

  1. Timelines depend on: (a) client content/assets/access, (b) approvals, (c) CR decisions, (d) third-party dependencies.
  2. Client-side delays automatically extend timelines without penalty to the Company.
  3. Delivery may be phased (wireframes → design → development → testing → deployment) as defined in the SOW.
  4. The Company may pause work if required inputs are not provided or approvals are delayed beyond reasonable timelines.

5) Client Responsibilities

You agree to provide:

  • accurate requirements and timely decisions
  • content, images, copy, branding files, and legal/industry disclaimers where required
  • access to domains/hosting/CRM/third-party tools needed for execution
  • a single point of contact for approvals
    Failure to do so may delay delivery and impact milestones.

6) Payments, Invoicing, and Work Pauses

  1. Payment terms are as per the SOW/Proposal (commonly milestone-based).
  2. Invoices must be paid within the timelines mentioned in the Service Policy/SOW.
  3. The Company may pause work, withhold deployment/handover, or suspend access if payments are overdue.
  4. Final deployment/handover typically requires full payment for the relevant milestone or the full project (as defined in SOW/Service Policy).

7) Refunds and Cancellations

  1. Unless explicitly agreed in writing, payments are non-refundable once work has started due to resource allocation, scheduling, and IP creation.
  2. Cancellation and mid-project termination terms follow the signed SOW and Service Policy.
  3. If the client cancels after work begins, dues for completed work/milestones may become immediately payable as per the Service Policy/SOW.

8) Change Requests (CR)

  1. Any out-of-scope request is treated as a CR.
  2. CRs require written submission + evaluation + revised estimate + written approval.
  3. Approved CRs extend timelines and may require additional payment/milestones.
  4. Once CR work starts, it cannot be cancelled without payment obligations as per Service Policy.

9) Intellectual Property (IP), Licensing, and Handover

  1. Ownership transfers to the client only after 100% payment for the relevant Deliverables (unless SOW states otherwise).
  2. The Company’s reusable components (libraries, boilerplates, frameworks, internal tools, modules) remain Company IP and are licensed for use within the project.
  3. Source code handover occurs only if:
    1. included in the SOW, and
    2. all dues are cleared.
  4. Until payment clearance, the Company retains IP rights and may restrict access to Deliverables.

10) Third-Party Tools and Dependencies

  1. Projects may include third-party services (hosting, domains, APIs, plugins, payment gateways, analytics, WhatsApp/email providers, CRMs).
  2. Third-party downtime, pricing changes, policy changes, or outages are not the Company’s liability.
  3. Any third-party fees are borne by the client unless explicitly included in the SOW.

11) Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement (credentials, business data, technical docs, pricing, internal strategy).
More detailed confidentiality terms may be included in a separate NDA/SOW.

12) Warranties and Support

  1. Post-launch warranty/support (if any) is limited to what’s stated in the SOW/Service Policy.
  2. Bugs caused by client changes, third-party integrations, or new features are not covered under warranty unless explicitly included.
  3. Ongoing AMC/support requires a separate agreement.

13) Disclaimer (Business Outcomes)

  1. Website content and general guidance are provided “as is.”
  2. The Company does not guarantee outcomes such as rankings, revenue, leads, conversions, or business performance unless explicitly committed in writing.

14) Limitation of Liability

  1. The Company is not liable for indirect, incidental, consequential, or special damages (lost profits, lost revenue, business interruption, reputational loss).
  2. Total liability is limited to the amount paid by the client for the specific service giving rise to the claim (as aligned with the Service Policy), to the maximum extent permitted by law.

15) Indemnity

You agree to indemnify and hold the Company harmless against claims arising from:

  • your content or data (copyright/trademark/privacy violations),
  • misuse of Deliverables,
  • illegal/unethical use,
  • breach of these Terms or the SOW.

16) Termination

The Company may suspend or terminate services if:

  • payments are delayed,
  • client engages in illegal/unethical use,
  • repeated scope violations/non-cooperation occur,
  • abuse or misconduct toward team members occurs.
    Upon termination: dues become immediately payable, access/licenses may be revoked, and refunds are not applicable (unless SOW explicitly states otherwise).

17) Force Majeure

The Company is not responsible for delays/failure due to events beyond reasonable control (internet outages, hosting failures, government actions, natural disasters, strikes, cyber incidents, third-party vendor failures, etc.). Timelines will be reasonably adjusted.

18) Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes shall be resolved through arbitration under the Arbitration & Conciliation Act, 1996, with jurisdiction at Ahmedabad, Gujarat, unless otherwise agreed in writing.

19) Updates to Terms

We may update these Terms periodically. The latest version posted on our website will apply to new engagements and, where legally permissible, ongoing engagements.

20) Contact

For notices or queries:
Email: info@shashwattechnologies.com
Address: Office no.1, Survey no-73, Sanand GIDC Road, Sanand, Ahmedabad, Gujarat – 382170

Create your account